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| A CRM solution for a leading global integrated private sector steel company. |
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| The Client |
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| A leading global integrated private sector steel company with manufacturing facilities across South East Asia and the Pacific Rim. |
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| Business Challenge |
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| The steel conglomerate has a large customer base located across the globe. As part of the company's focus on building long-lasting and mutually beneficial relationships with customers, management was keen to extend a self-help platform for customer service. |
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| Solution |
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| Collabera leveraged its expertise on the SAP R/3 platform to build an e-business component - a Customer Information Kiosk solution. The kiosk solution integrates with the company's SAP R/3 implementation to provide customers an online platform to access information. The e-business solution allows valid customers to log into the system using customer number and password. The customer accesses a role based, single window information interface from where he can obtain details regarding order status and pricing information. Validation and interfacing with the web was done using BAPIs with SAP Business Connector. |
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| Benefits |
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| The Customer Information Kiosk solution was able to provide anytime, anywhere access to critical information. The client was able to access information like order status, delivery status, invoice information, credit status and much more through exclusively tailored online reports. |
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Testimonials |
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| The dynamic pace at which the company is growing, gives me ample opportunity to learn, relearn & grow into a mature professional. |
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Contact Us |
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| Contact Collabera to learn more about how we can help you meet your technology goals. |
| E: info@collabera.com |
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