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| One of a kind voice portal for a leading US telecom services provider |
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| The Client |
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| A leading American telecommunication giant whose network spans 45 million access lines across 28 states in the US. |
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| Business Challenge |
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| The client was in need of a solution that would integrate and collaborate with existing hardware and software at the contact centers. They also required a unified approach to applications to provide similar business functions & leverage the entire self-service infrastructure including speech functionality for existing contact center with a view to increase productivity, enhance customer service and reduce costs. |
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| Solution |
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| Collabera designed and deployed a voice portal that provided the means for Customer Contact Management through a multi-channel (telephone call / email / chat) infrastructure for customer service. The voice portal was also provided with functionality to enable it to provide the infrastructure for FTTP related services. |
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| Benefits |
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| The voice portal designed by Collabera enabled an increase in customer satisfaction due to a spoken language option. The solution also resulted in a faster resolution of customer queries due to increased contact center productivity and a reduced load on the client server system. |
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 Back to Application Development & Management Resources |
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Testimonials |
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| The dynamic pace at which the company is growing, gives me ample opportunity to learn, relearn & grow into a mature professional. |
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Contact Us |
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| Contact Collabera to learn more about how we can help you meet your technology goals. |
| E: info@collabera.com |
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