Improving the Consistency and Quality of IT Services
Collabera helps overcome negative business perception and credibility issues, by improving the quality of IT services. We assess business expectations, define/refine portfolio of IT services, identify the optimal delivery processes and propose optimal sourcing strategies for each portfolio of services.
![Improving IT Quality [Click to enlarge]](/assets/images/pages_content_images/Consulting2_small.gif "Improving IT Quality [Click to enlarge]")
Our services enable you to:
- Reduce risk, by managing uncertainty through warranty agreements
- Increase gains, from the performance of customer assets
- Reduce costs in losses, due to variance in performance
- Optimize cost and risk, through sourcing agreements
Our IT quality Optimization offerings focus on:
- Service Portfolio Assessment and Design, using Collabera’s Service Portfolio and Catalog Design toolkits (with inbuilt best-of-breed starter templates) we help define your business-relevant portfolio of IT services, to build multiple views of service catalogs. The views consist of externally focused business views (to recognize the value of IT Services being delivered) and internally focused technology views (to better manage the delivery of these key professional, application and infrastructure services).
- IT Process Optimization, based on CMMI, CoBIT, ITIL and other industry standard process refinement frameworks, such as OSI and BSD 27000. These frameworks help optimize your IT processes across the entire IT lifecycle. We leverage our experience from delivering world-class Application Development & Management services, as well as broad-scope Product and System-Testing services to ensure that the processes and services are operational and effective – not just theoretical and conceptual in nature.
- IT Sourcing Strategy to support your strategic imperatives in any sourced model (outsourced, in-sourced, or multi-sourced). We help build a sourcing strategy without any underlying bias towards a specific delivery model. Leveraging Collabera’s Momentum Methodology, we help identify the critical business drivers and business/IT requirements that would drive an effective sourcing strategy. Our IT sourcing strategy leverages our experience in executing multi-channel, multi-sourcing strategies, and the risks, mitigation strategies, and actions needed for operationalization.
![Improving IT Quality [Click to enlarge]](/assets/images/pages_content_images/Consulting2.gif "Improving IT Quality [Click to enlarge]")
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