Traditionally, banks have been operating across different lines of business. While this arrangement has served banks well over the years, the resultant siloed environment is not conducive to customer centricity.
In order to manage customer information more effectively, banks need to consolidate customer information by integrating processes, systems, and data across the different lines of business. This would help bank employees gain deeper insight into customer preferences through contact history, demographics, usage of bank products, and hence predict present and future needs.
Collabera's Customer Information Management (CIM) offering gives you a single, comprehensive real-time view of customers - helping you enhance your customer conversion, acquisition and retention activities. Our offering integrates customer data across different information silos and delivery channels, to provide real-time availability of accurate/updated customer data across all touch points.
We help you obtain a Single View of Customer (SVoC) by focusing on three key dimensions:
Using our defined set of SVoC maturity levels, we analyze your current maturity level, identify gaps and help you move towards higher levels. Our defined set of maturity levels are benchmarked on a classification of SVoC readiness of various financial institutions. This helps you achieve complete customer data integrity and reorganize the technology organization, to ensure better alignment with business entities.
Our three-dimensional approach to SVoC, helps to make your Customer Information Management a holistic solution rather than a technology oriented one. Backed by over a decade of experience in delivering master data management solutions to leading global financial institutions, we help you maximize your Customer Information Management initiatives.
Position PaperCustomer CentricityGet a Single View of your Customer  Download Case StudyCustomer Data MigrationMigration and management of sensitive customer information with minimal impact to existing operations for a large banking institution Download BrochureCustomer Information Management Download |
