Customer Experience Testing (CET) builds customer loyalty by leveraging testing to ensure a consistent customer experience.
Communication Service Providers (CSP) deliver multiple services through a common infrastructure. This makes it difficult to measure customer experience delivered to subscribers every time they interact with the network, service, and or business.
Collabera’s CET solution, measures the metrics representing customer-experience indicators in the Fulfillment-Assurance-Billing (FAB) model in a CSP’s B-OSS environment. We compare the metrics with accepted industry benchmarks and best practices, to identify gaps in delivering a consistent customer experience.
We deliver these benefits, using an established approach and framework to conduct CET:
We have a proprietary hybrid framework for carrying out test automation (Automate!) and a proven approach refined by years of hands-on experience in end-to-end service across quality assurance (QA) consulting, automation, lifecycles and performance management in the communication space, to ensure return on investment (ROI) for a CSP’s CET initiative.
BrochureCustomer Experience Testing Download |
