Single View of Customer

Catalyst for better customer service - serves a subscriber better by leveraging a 360o view of his relationship with your business

We offer Communication Service Providers (CSPs) a single, comprehensive view of their subscribers to improve the quality of service they offer subscribers across all touch points, by improving their organization's operational efficiencies and analytical effectiveness. This increases the customer conversion, acquisition, retention ratios and improves customer loyalty, in the long run.

Our offering integrates data residing in different data marts, divisional data warehouses, data silos and systems in the Fulfillment-Assurance-Billing (FAB) model of a CSP's B-OSS environment. The solution provides consistent, accurate, and updated subscriber information across all decision-making points, to enable faster and smarter decisions.

Our solution focuses on three key dimensions, to make it a holistic solution, instead of a technology oriented one.

  • Information Architecture: Management of your customers data to improve data integrity, scalability and availability across the organization
  • People, Process & Governance: Formulation of repeatable processes and specific rules, for customer data consolidation and usage both, at a business-unit level and enterprise level
  • Technical / Integration Framework: Creation of framework and tools, to integrate customer and relationship data across disparate systems

We analyze a CSP’s current SVoC maturity level, by using a time-tested proprietary SVoC Maturity model to identify present shortcomings and to design a roadmap to take the CSP to a higher maturity level. The transition will result in an organization-wide complete customer-data integrity and will reorganize the technology-oriented entities, to ensure better alignment with business entities.

Our experience, of over a decade, in delivering master data management solutions to Fortune 500 clients, enables us deliver a good ROI for the SVoC initiatives of a CSP.

Best Practices in BI Strategy

Key success factors in developing effective BI strategies for the future
Download Position Paper

Single View of Customer

Collabera's SVoC solution enables a client to get a 3600 view of customer across all acquired brands and regions to drive revenue and operational efficiency
Download Case Study

Name
Email
Phone
Title
Company
Type of query
Query