Collabera is hiring now throughout the state of North Carolina for contact tracers and case investigators.  If you’re qualified, you can help track COVID-19 cases, support your fellow North Carolinians, and stop the pandemic.

This is a rare opportunity to put your skills to work protecting your community—and make good money doing it. Wages are set at $17 per hour for contact tracers and $24 per hour for case investigators and some positions are entirely remote. Others will involve a mixture of on-site and remote work, and possibly some travel, depending on requirements.

Best of all, these jobs are available to workers with a range of experience and skills. Contact tracer roles require a high school diploma, customer service and basic computer skills, professionalism, and empathy. Case investigator roles require these prerequisites, plus a medical background—for example, an MD, RN, or CNA.

Contact tracers and case investigators will be the faces and voices behind the effort to halt the spread of coronavirus. And although these roles are specifically for North Carolinians, these workers will be playing a significant part in a global initiative.

What Does a Contact Tracer Do?

Contact tracers do more than track COVID cases—they provide clarity and empathy during a difficult time. These workers will use a web-based client resource management platform to notify North Carolinians who have been identified as a close contact to a confirmed COVID-19 case. They will also determine the presence of symptoms, refer people for testing if needed, and provide the appropriate isolation or quarantine education.

Case investigators use their medical expertise to identify and investigate patients with confirmed and probable diagnoses. During each investigation, the health department will work with the patient who has COVID-19 to help them recall everyone that they had close contact with.

Qualifications for Contact Tracer Jobs

Both jobs require technical, customer service, and professional skills. Case investigator roles also require a medical background. Here are the specific requirements for the jobs:

Contact Tracer: 

  • High school diploma or equivalent
  • Customer service experience
  • Ability to speak, read and write in English. Bilingual is a major plus!
  • Ability to handle confidential information with discretion and professionalism
  • North Carolina resident who has familiarity with counties/cities/communities within the state
  • Computer access
  • Comfortability with Excel and Microsoft Office

Case Investigator:

  • High school diploma or equivalent
  • Customer service experience
  • Medical background, for example, a physician, registered nurse, or certified nursing assistant. Basically, people who are used to taking patient notes.
  • Ability to speak, read and write in English. Again, bilingual is a plus.
  • Access to personal computer for data entry
  • Ability to handle confidential information with discretion and professionalism
  • North Carolina resident who has familiarity with counties/cities/communities within the state
  • Computer access
  • Valid driver’s license and personal vehicle with vehicle insurance if travel is included in role
  • Proficient in Excel and Microsoft Office

Contact tracers and case investigators must be effective communicators. Beyond that, soft skills such as critical thinking, professionalism, and empathy are invaluable in these roles.

Training and orientation will begin on the first day for both contact tracers and case investigators. Both roles will be given detailed instructions on what all their role will entail and will be walked through their day-to-day tasks. They will get one-on-one time with their managers and be introduced to team members whom they can utilize as resources for any questions that might arise.

Apply now for contact tracer and case investigator jobs.

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