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Customer Service Manager
1 week ago
Gdynia, Gdynia, Poland

Job Description


Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Analyze statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities


Minimum 5 years of proven working experience as a customer service manager or assistant manager
Experience within Travel industry will be a great advantage
Experience in providing customer service support – B2C
Practical experience in managing a large teams in CS environment with excellent understanding of People Management, Tools, Processes and Methodologies
Proficiency in English
Proficiency in German language will be a plus
Working knowledge of customer service software, databases and tools
Awareness of industry’s latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation

Job Requirements

Customer Service Manager


Job Code: Customer Service Man #CR_H

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Recruiter Shruti
Phone +48123986208

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