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Help Desk Support
2 weeks ago
Direct Hire
Bellwood, Illinois, US

Job Description

Day-to-Day:
• Check ticket log, voicemails, messages, emails, etc.
• Roll to help desk ? fixing any problems, manage software, issuing new computer set-ups for new employees, etc.
• Over 400 computers in this location, need someone who knows what they’re doing because if things go down they can’t have someone guessing what to do.
• Will be doing support for the plant floor, the offices, as well as home-support.
• Both phone and face to face interaction
About the Team:
• One other person on the team, works out of the Frankfurt office.
• This person would report directly to Dan Warkentien who runs the Client Technology Specialist Team.
Position Accountabilities:
• Participates in the Enterprise Service Desk Queue Process
• Executes the desktop services and standards (e.g. hardware/software, data locations, etc.)
• Executes the deployment process and desktop image components
• Ensures that remote and on-site support issues are resolved to customers satisfaction
• Maintains software version control (application and system)
• Maintains License Management
• Maintains client security settings (e.g. admin rights, software installs, etc.)
• Maintains customer configuration options (e.g. screensavers, page layout views, etc.) and incorporate into the BorgWarner Desktop image
• Maintains client asset inventory, disposal, and refresh plans
Education/Experience Qualifications:
• BA/BS Computer Science or related field, Associates is accepted with the right experience
• 3+ years working in Information Technology
• ServiceNow
• Must be savvy with Apple cellphones
• Replacing hardware in computer is useful
• Not looking for a network or server engineer but someone who can fix computer or software break downs.
• ITIL
o Familiar with Project Management Methodologies/Processes
o Root-Cause Analysis
• Excellent Written and Verbal Communication Skills
• Must be understanding, respectful, driven, responsive, gets job done quickly and efficiently and have great face-to-face interaction ? personable soft skills are a MUST!!!
• Ability to multi-task
• Strong Process Orientation
• Excellent Customer Focus
• There will be some training, but not looking for someone straight out of college. Needs someone who knows what they are doing.

Job Requirements

Management, Focus, ITIL, Training, Project Management

 

Job Code: 5043_HelpDeskSupport

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Recruiter Niraj
Email
Phone +6303157643

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