• Primary role is to address incoming support tickets and provide quick resolution.
• Tickets will require finding parts and building server configurations to customer specifications, providing assistance to customers on config related questions, assisting in maintaining lab infrastructure, and working with customers to resolve issues.
• Responsible for deployment of new servers and storage arrays.
• Monitor and troubleshoot the technical environment for problems and report to team leads.
• Maintain a thorough understanding of all documented processes and procedures.
• System Administration