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Training - Training Developer
1 week ago
North York, Ontario, Canada

Job Description

• Create instructional materials (e-learning, videos, software tutorials, user guides, job aids, audio and video scripts, storyboards, assessments, etc.) that transform technical information into professionally written, engaging instruction for call centre associates
• Partner with operations and program leaders to align our learning programs with the expected business outcomes
• Optimize the use of learning technologies that help scale
• Embed data collection and feedback mechanisms throughout our learning solutions to generate data-driven, actionable insights into the Associate Learning Experience. Lead efforts to drive continuous performance improvement from those insights
• Identify learning objectives, performance outcomes, and evaluative strategies to deliver content, including consulting with business owners and subject matter experts to identify learning gaps and content requirement
• Ability to design and develop blended and technology-enabled learning solutions, including web-based, instructor-led, virtual, on-the job, and self-directed learning resources
• Ability to develop technical/software related job aids and user guides that are easy to read and understand, accurate and up to date, and correctly formatted using a style guide.
• Ability to break down complex, technical processes into simple, logical steps
• Knowledge of instructional systems design methodology, rapid design/development methodologies, adult learning theory, research methodology, and assessment tools.
• Able to create formative and summative questions and scenario-based test questions at all levels of Bloom's taxonomy

Job Requirements

• Training, MS Office, Management, Research, Instructional Design, Illustrator, Content Management, Project Management
• Bachelors in Education, Instructional Design, or equivalent
• Proficient in, Rise, Articulate, Adobe Illustrator, Audacity and MS Office
• Proven ability to work in independently in a fast-paced environment
• Capable of working on multiple projects while maintaining close attention to detail
• Experience in being a learning experience designer for Operations/Customer Service teams
• Certified Performance and Learning Professional (CPLP) or similar industry certification
• Master's Degree in related field
• 3+ years' experience with current learning technologies in a large corporate environment
• Demonstrated ability to design and develop blended learning solutions that produce measurable business results
• Advanced experience in learning technologies for blended and virtual learning
• Strong verbal and written communication
• Excellent analytical, organizational and project management skills


Job Code: TD_9097_ON #CR_H

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