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IT Ops Support Analyst-3 (Apps Support)
2 weeks ago
Cyberjaya, Selangor, Malaysia

Job Description

Note that we are looking for “Application Support” resources and not “Service Desk Analyst” as is clearly the case for this profile.
Not for Level 1 Support. As you can see the role includes banking experience and experience with app/web development.

- Engaged in designing, developing, troubleshooting, and debugging of research and/or product development functions for banking system.
- Monitoring, supporting/troubleshooting and administering the existing Transaction Banking application.
- Assist in production support and implementation of IT solutions related to the Online Transaction Banking systems as Level-2 support which requires investigation at business logic, GUI and permissions level.
- Manage vendors/partners and ensure the system delivery is in accordance with the technical specifications.
- To actively participate/take ownership of issues reported and manage the Incident/Problem Management and Change Management processes.
- Perform management reporting for the system performance level on a weekly/monthly basis.
- Ability to work under pressure. Is a team player, self-driven, good in managing priority and able to work independently under minimum supervision in a fast paced development cycles environment.
- Required to provide ad-hoc support on weekends or public holidays

Must-have skills:
- Knowledge in e-banking systems will be an added advantage
- Knowledge in Oracle,Web sphere, Java applications
- Knowledge in Unix/Windows/Linux commands (Intermediate) level is a pre-requisite
- Proven track record in troubleshooting banking systems
- Proactive working attitude, results-oriented and focused/strong desire to succeed

Nice-to-have skills:

- Skillset in / C#
- Skillset in DB2 – including query optimization

Other comments:
- Normal Working hours
- Language requirements : English & Malay ( written and communication )
- Working experience: 3-5 years
Open for Local Malaysians only

Job Requirements

Application Support, .net, C3, DB2, oracle, Java, Websphere, unix, linux, windows


Job Code: IT Ops Support Analy

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Recruiter Ami Ray
Phone +60392122241

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