The Role Responsibilities:
• Provide fast and accurate customer service.
• Learn our platforms and advanced troubleshooting of our streaming architecture.
• Work effectively with our content delivery teams to achieve results.
• Execute our extensive anti-piracy measures
• Document and retain ever-evolving workflows and resolutions
You Bring Us:
• Fearlessness and pro-activeness. We deal with live video and data. Every minute counts. Make fast decisions and have them be right.
• Customer service experience. Strong written communication.
• We’re a 24/7/365 operation, so weekends and overnights are required.
• Details matter to you. A lot.
• You always put yourself in the users’ shoes
• You are passionate about online media
• You constantly raise the bar for yourself and the team
• You think fast and on your feet and can translate a concept to a sequence of actions very quickly and accurately
Required skills and experience:
• Basic knowledge of video production workflows.
• Strong written customer service experience.
• IT Knowledge
Desired skills and Experience:
• Experience in an office environment.
• Customer contact experience, preferably within a streaming or sports environment
• Tech savviness