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Administrative Assistant
2 weeks ago
Maitland, Florida, US

Job Description

• Resource/Service Coordinator is responsible for moderately complex planning, coordinating, controlling, and directing activities of operational resources.
• Also responsible for customer interaction, communicating with the Field Technician Supervisors, and coordinating jobs with Project Managers.
• Resource will be answering incoming calls from internal and external clients, scheduling and dispatching techs, creating PO’s, handling Invoicing.
• Coordinates service resources.
• Assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Inputs project location to system.
• Generates Work Order Documents, dispatches technicians, and notifies customers.
• Responsible for customer interaction/satisfaction.
• Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians.
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Reviews project paperwork, complete calls, and forwards project paperwork to Project Administrators.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests. Logs service start-up and service work requirements in job tracking system.
• Responsible for generating, interpreting, and printing various assigned reports. Flexibility to work overtime/weekends, as required.

Job Requirements

• 2-3 years of service, administrative, or billing experience
• High School Diploma required
• One-year certificate from college or technical school; or three (3) plus years of related experience and/ or training; or equivalent combination of education and experience.
• Working knowledge of office equipment and MS Office products.
• Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.


Job Code: 2609_AA_FL

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Recruiter Nishi
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