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Customer Service
2 weeks ago
Contract
West Palm Beach, Florida, US

Job Description

Job Responsibilities:
Responsible for routine planning, coordinating, controlling, and directing activities of operational resources
Also responsible for customer interaction, communicating with the Field Technician Supervisors, and coordinating jobs with Project Managers
Coordinates service resources
Assigns team members to project
Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability. Inputs project location to system
Generates Work Order Documents, dispatches technicians, and notifies customers
Responsible for customer interaction/satisfaction. Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
Coordinates operations interaction with the Parts Department and Acquisition, as necessary
Reviews project paperwork, complete calls, and forwards project paperwork to Project Administrators
Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests
Logs service start-up and service work requirements in job tracking system. Responsible for generating, interpreting, and printing various assigned reports
Flexibility to work overtime as require

Job Requirements

Requirement:
Typically requires a one-year certificate from college or technical school; or six (6) months to three (3) years of related experience and/ or training; or equivalent combination of education and experience
Education/Experience: Typically requires a one-year certificate from college or technical school; or six (6) months to three (3) years of related experience and/ or training; or equivalent combination of education and experience
Working knowledge of office equipment and MS Office products
Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred

 

Job Code: 2449_csr_FL #CR_H

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Recruiter Anannya
Email
Phone +9738412449

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