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Non-IT Technician
6 days ago
North Canton, Ohio, US

Job Description

•Interacting with company's senior leadership team at a moment’s notice
•Potential to fulfill a dual role helping the incident management team members to resolve production issues
•Work in a high demand environment
•Collaborate with global IT associates and take the lead to resolve complex trending issues
•Interacting with associates at all levels within the organization
•Maintaining records and ensuring proper tracking and control of IT assets
•Researching, resolving, and responding to requests received via the Service Desk and other channels
•Triaging incoming calls/emails and self-service tickets
•Reassigning, and working utilizing helpdesk tracking software
•Creating knowledge base solutions and providing assistance to Service Desk associates and other channels
•Recording, communicating, and resolving technical and non-technical issues
•Mentoring, coaching and training other team member
•Provide support and resolve problems for customer satisfaction

Job Requirements

•Technical Diploma or certification, or 1+ years of applicable work experience
•Industry recognized certifications are desired
•Critical thinking is a must
•Self-starter that can research trending problems until resolution
•Strong analytical and problem solving skills
•Strong customer service skills
•Detailed knowledge of PC hardware and software installation and configuration
•PC skills in Windows OS, Networking, and Laptop technologies
•Basic understanding of scripting and building software packages
•Basic understanding of active directory
•Basic understanding of SCCM and WMI
•Basic understanding of imaging and data backups
•Good understanding of telephony
•Extensive experience troubleshooting MS Outlook/Skype
•Experience with Service Level Management Tool
•Strong customer service skills
•ITIL certification a plus


Job Code: 2449_ITtechnician_OH

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Recruiter Anannya
Phone +9738412449

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