This role is an escalation manager and administrative support person within the digital client experience team. The team is responsible for all system related work for the entire wholesale organization.
The role will consist of partnering with IT teams to resolve issues when there are escalations from internal teams and customers. The escalations could be both for system tickets or projects. The candidate must know how to navigate the business hierarchy to ensure the correct team and their leadership are aware of and actively working on addressing the escalation. In addition, this role will be the administrative support person who will help keep the entire team aligned with actions, priorities, and long term strategies. The environment is fast-paced, so the candidate must be able to multi-task, be well organized, and work independently.
- MS Word
- MS PowerPoint
- MS Excel
- G Docs