• Interpret problems reported and quickly identify solutions to these problems
• Escalate issues or concerns to the proper support and issues that needs coordination with Level 2 or Level3 support group.
• Handling deletion and restoration of data from manufacturing using unix and SQL command
• Receive and create tickets for all requests through calls and emails received that
require first level diagnostics and problem resolution using ticketing system.
• Ensure that communication between or among support groups is established
especially for Production Stop issues
• Browser Settings – proxy server, WNS, DNS
• MS Office Suite Installation and Configuration
• Installation and Troubleshooting using Remote Desktop Tools
• Software Configurations – Windows, Unix, Applications and User Issues
Service Desk, Helpdesk, Technical support