5+ years Salesforce com Admin/Configuration experience
Certified Salesforce com Administrator (ADM-201) or equivalent experience
Advanced Administrator (ADM-211 or ADM-301) or equivalent experience
Experience managing, triaging and resolving user submitted issues via ticketing system(s)
Manage the Salesforce com CRM application including ongoing
support requests and administrative needs of users by providing prompt and complete resolution to
technical challenges and business issues
Hands on configuration of Service Cloud/Salesforce Platform including users, roles, security, profiles, workflow rules, custom objects, etc.
Develop reports, dashboards, and processes to continuously monitor data quality and integrity.
Work with various functions and end users to identify, document,and communicate standard business processes as they relate to Salesforce
Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements
Salesforce, Salesforce.com, Salesforce Admin