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Order Fulfillment Specialist
1 week ago
Contract
Oakville, Ontario, Canada

Job Description

• Responsible for full order management (including but not limited to order entry, ensure order issues are resolved, on time delivery are met, manage critical expedites, and billing quality)
• Handle inbound/outbound calls, from the phone queue and achieve KPIs
• Facilitate problem resolution to increase customer satisfaction. Ensure a timely and accurate response to customer inquiries on billing issues, quote requests, material availability, payment application discrepancies and other miscellaneous matters pertaining to their account
• Proactively action all reports (failed outputs, backorder report, shipped not billed, blocked orders)
• Partner and coordinate with key supply chain departments in order to satisfy customer requirements, minimizes cost and maximize results
• Maintain friendly, efficient, professional and proactive attitude at all times
• Identify improvements in the process to meet customer critical

Job Requirements

• Attention to detail and strong quality of work around order entry
• Customer service experience with superior phone skills
• Tech Savvy, comfortable entering and retrieving data in a variety of software platforms
• Strong problem-solving skills; ability to make quick and sound decisions in emergency situations
• Ability to work in a fast paced, performance based environment
• Excellent organizational and time management skills, with the ability to work under pressure and multi task
• Citrix,SAP
• Ability to understand specific business objectives, priorities and key processes

 

Job Code: 764937

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Recruiter Nilam
Email
Phone +4166396266

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