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Operations Support Supervisor
2 weeks ago
Direct Hire
Melbourne, VIC, Australia

Job Description

Key Area of Responsibility:
Essential Duties/Responsibilities of the position:
• Managing and coordinate Service Desk staff on the shift
• Coordinate with other Supervisors
• Providing Level 2 support for satellite services incidents
• Activation/installation of Satellite services.
• Providing telephone and email support
• Troubleshooting to technical and non-technical end users
• Logging and managing issues on BMC Footprints ticketing system
• Monitoring outages and escalating problems when required
• Act as technical outage captain in the event of unplanned outages
• Monitoring and Adhering to KPI’s
• Communicate with team members and collaborate on ideas to find solutions
• Proactively monitoring the network and stop problems before happening
• Adding and maintaining internal and external knowledge bases
• Maintain internal troubleshooting, Concept of Operations and other technical and non-technical documents
• Perform network updates and changes during and outside of the planned outage windows
• On call duties 24x7 (in roster with other Supervisors)

Job Requirements

Managing and coordinate Service Desk staff experience


Job Code: Operations Support S

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Recruiter Cris Adam Alesna
Phone +61385941936

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