-The Customer Service Associate will be part of our World-Class Customer Support team where you will be responsible for supporting card holder’s needs on a variety of products via inbound phone calls.
-You will complete work according to well-defined policies and procedures while delivering a positive customer interaction.
-We look for individuals who enjoy working in an environment that is as fun as it is meaningful and can ensure that our customers receive extraordinary service. Responsibilities:
-Demonstrate consistent, reliable attendance by showing up for work as scheduled with a positive, enthusiastic attitude.
-Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.
-Actively listen and probe to figure out nature of and determine the appropriate action(s) to complete the call.
-Multi-task across several computer programs to respond to customer queries.
-Utilize all tools to properly support, action and document all related questions and needs.
-Accurately update and maintain cardholder data in appropriate databases.
-Collaborate with peers to help cardholders; provide thought-leadership; and inspire both customers and peers in a diverse business environment.
-Compliance to Key Control and other policies, including maintaining confidentiality in our secure environment.
-The roles are opening due to attrition, peak season, and high volume. They will mainly be working on prepaid accounts and teen accounts. 80% of calls are on unbankable, transaction history, replace cards, loading cards, and self-service help.
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