Responsible for supporting card holder’s needs on a variety of products via inbound phone calls.
Complete work according to well-defined policies and procedures while delivering a positive customer interaction.
Able to ensure that the customers receive extraordinary services.
Demonstrate consistent, reliable attendance by showing up for work as scheduled with a positive, enthusiastic attitude.
Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.
Actively listen and probe to figure out nature of and determine the appropriate action(s) to complete the call.
Multi-task across several computer programs to respond to customer queries.
Utilize all tools to properly support, action and document all related questions and needs.
Accurately update and maintain cardholder data in appropriate databases.
Collaborate with peers to help cardholders; provide thought-leadership; and inspire both customers and peers in a diverse business environment.
Compliance to Key Control and other policies, including maintaining confidentiality in our secure environment.