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Customer Service Representatives
1 week ago
Jacksonville, Florida, US

Job Description

  • Experience in customer service or sales
  • Heavy phone volume experience
  • Must have superior communication and customer service, including professional empathy, customer care, passion and enthusiasm, problem solving, and the ability to overcome basic objectives. Must be professional in communication and appearance at all times
  • Must be able to multi-task between phone and computer work within an active call center environment, and work collaboratively amongst other team members to ensure excellent customer service
  • Follow-up experience in managing work queues are essential
  • Must be proficient in MS Word, Outlook and Excel and be able to navigate general software applications
  • Excellent spelling and grammar are essential
  • High School diploma or equivalent
  • Prior experience in a call center and / or sales environment preferred
  • General knowledge of consumer loan process preferred
  • Call leads in Call Now queue within 60 seconds of receiving (no greater than 5 minutes)
  • Make 150 – 200 outbound calls a day to connect with customers
  • Transfer 25 customers to loan consultants a day
  • Inbounds calls may be required
  • All leads in queue must be called daily
  • Adhere to assigned schedule including breaks and lunches
  • Follow all compliance actions as they are communicated. Follow call script and QA requirements
  • Disposition calls before disconnection with customer

Job Requirements

Compliance,customer care,customer service,banking,finance,MS Office,MS Excel


Job Code: 788751

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