What You’ll Do:
Build and manage customer relationships by demonstrating a desire to deeply understand their business processes and challenges, demonstrate a continuous improvement mindset and an ability to execute.
In partnership with customers, distill the root business problem and document end-user requirements.
Develop and articulate solution options that consider technical landscape as well as incorporates user experience, scalability, security and best practices. Clearly highlight the merits and disadvantages of solution options to support informed decisions by our customers. Provide scoping of complexity and effort for each option.
Partner with the customers to develop test strategy, test scenarios/scripts, as well as execute systems/E2E testing in preparation for user acceptance testing.
Provide input to change management strategy and deployment from a systems perspective.
Develop and implement support models for new functionality/systems deployments.
Who You Are:
Skilled at strategic consultancy with proven leadership, analytical, project management and relationship building skills.
Versatile in order to manage multiple projects, priorities and urgent issues successfully and simultaneously.
A self-starter, highly motivated, and able to pivot quickly when priorities change.
A critical thinker in the evaluation of problems, clearly articulate a point of view and develop innovative solutions to deliver against very tight deadlines.
Balances collaboration with consultation when interacting with customers and business partners