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Production Support Consultant
1 week ago
Contract
Pennington, New Jersey, US

Job Description

  • The role is within the Application Production Services team supporting the Global Wealth Management Framework Suite of applications.
  • The associate will be responsible for the stability of a subset of applications in production.

This associate will be expected to become a subject matter expert of supported applications by understanding Business usage, flows, infrastructure, upstream and downstream dependencies to:

  • Taking ownership of Service Disruptions in supported portfolio by driving restoration efforts and providing SME knowledge in troubleshooting of the application and dependent infrastructure
  • Supporting post problem reviews by driving root cause analysis to issues, identify process gaps, and other potential stability concerns which could cause or prolong a service disruption
  • Identifying and working with relevant teams on proactive monitoring gaps
  • Creating and maintaining application documentation including but not limited to run books and Knowledge Base for Service Desk and Event Management Teams
  • Identifying and driving optimization opportunities including but not limited to day to day work coming from users/stakeholders and shifting work to generalist teams with required documentation
  • Providing just-in-time technical AND non-technical reporting to Senior and Executive Leadership on status of ongoing outage, high visibility follow ups, and escalated issues.
  • The ideal candidate for this highly visible role will be a self-starter with excellent crisis management skills and should have the ability to converse with both technical and non-technical audiences.

Job Requirements

Production Support,.NET,SQL,IIS,Troubleshooting,ASP.NET

 

Job Code: 802596

Reach Out to a Recruiter

Recruiter Renuka
Email
Phone +973-841-2420

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