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Customer Service Representative
4 weeks ago
Contract
Irvine, California, US

Job Description

Industry:                Telecommunication Services

Work Location:     Irvine, CA 92618

Job Title:               Order Fulfillment Professional

Duration:               3+ months (possibility of extension)


Job Description:


Main Note: Call center background processing high volume tickets

  • Function as single point of contact for customer issues concerning shipment status, delivery issues, damages and returns. Communicate through ticketing system to internal customer (CARE) who communicates to customer.
  • Creates and updates statistical data, spreadsheets, reports and charts to identify product availability, sales order demands, customer priorities and other analysis.

Education and Experience:

  • 4 year degree preferred.
  • Experience in production planning, scheduling, inventory control, sales order fulfillment or customer service preferred.
  • Demonstrated abilities in researching, responding to and resolving customer inquiries utilizing Sales Order Management systems.
  • Written and verbal communication skills vital to ensure our internal customer (CARE) fully understands ticket resolution.
  • Ability to type 60 WPM.
  • Experience using MS Office (PC) software including extensive use of Excel spreadsheets and Word, in addition to G Suite required.

Job Requirements

CUSTOMER SERVICE, CALL CENTER EXPERIENCE, EXCEL, INVENTORY CONTROL, PRODUCTION PLANNING

 

Job Code: 801015

Reach Out to a Recruiter

Recruiter Tushar
Email
Phone +9738549131

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