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Customer Service Representative
1 week ago
Contract to Direct Hire
Cypress, California, US

Job Description

  • - Taking inbound calls from consumers
  • - This is a call center role, they’ll come in put their headsets on and take calls all day (40-50 calls a day – average 6 minute calls)
  • - Handling and researching issues over the phone
  • - Utilizing the computer database to verify and document information

    • Providing customer service on spending accounts
    • Educate customers on account
    • Benefits of account
    • When and how to use the funds in the account
    • They’re an online bank so understanding website
      • Navigating website
      • Registration
      • Enrolling or signing onto website
    • Understanding online banking
    • How to navigate a bank website in general
    • Helping customers with tax forms in general
    • Updating accounts with general demographic information

Job Requirements

customer service, inbound, outbound, calling

 

Job Code: 50061950

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