Shift timings: 8 AM to 5 PM (Mon-Fri)
Duration: 12 months + possible extension
Please Note: Position requires driving to different Hospital locations in Company Vehicle. Basic Printer/Copier maintenance work.
ESSENTIAL FUNCTIONS:Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) processProvide on-going end user training on equipmentServices Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities.Provide IP address supportPerform basic equipment problem diagnosisPoint of contact for equipment removal and delivery for onsite supportRemote Service call onsite support Driving (if required for duties)Download and install printer drivers on end-user equipmentPerform printer mapping to PC as requiredEscalate printer network issues to appropriate resourcePhysical as well as remote device management and controlDevice Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc)Monitor/apply current software updates/patches On site contact for remote solve resolutions requiring technical expertisePro-actively manage consumables and supplies using the DOS calculatorMaintain on-site operator replaceable parts inventoryCollect equipment meter information and submit for billing purposesPerform Data Entry for activity and asset trackingManage and maintain on-site parts inventory using PM4SKILLS:Lift and move up to 50 poundsRead, write and follow basic English instructionsCustomer service and communication skillsAbility to manage multiple tasksPerform duties with minimal supervisionBasic Equipment problem solving and diagnosis per training providedCustomer problem resolution including escalation as requiredCoordinate work tasks to ensure fulfillment of SOWsTrack and report account information as required1-2 years relevant experience resolving customer and equipment printing issues
Printer/Copier Knowledge, Data Entry