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Customer Service Representative
1 week ago
Contract
Cleveland, Ohio, US

Job Description

Job Title:             Customer Service Representative

Duration:             06 Months

Work Location:   Cleveland, O

 

Job Description:

  • Handle high volume of external inbound customer and sales agent inquiries.
  • Communicates product features and benefits and contract provision details.
  • Ability to handle most customer interactions independently.
  • Ability to explain basic information in functional area.
  • Maintains satisfactory level of key performance indicators according to departmental requirements.

 

Qualifications:

  • Associates, or Bachelors degree preferred, or equivalent years of related experience
  • Minimum 2 years of customer service and/or call center experience required
  • Accountable, ethical, good decision-making ability
  • Strong written and verbal communication skills required
  • Excellent computer skills and ability to multitask

 

Training & Development:

  • Customer Service Representatives undergo a comprehensive training program to learn about the insurance industry, product and policy provisions and transaction processing.
  • Coaching and feedback is provided to help you gain the necessary skills to be successful.

 

Shift Information:

  • This is a full-time position, Monday thru Friday, available between the hours of 8:30am and 5:30pm.
  • No weekends or holidays and no overtime available.

Job Requirements

customer service, Handle call, Inbound, Outbound

 

Job Code: 821865

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Recruiter Vinay
Email
Phone +9736063246

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