• Summary: Works within the Healthcare Services team to provide clerical support for correspondence.
• Essential Functions:
o Validate recipient name, address and phone numbers in systems
o Contact recipient to validate their name, address and phone numbers in systems, if required
o Generate and send letters based on prescribed guidelines
o Send fax based on prescribed guideline
o Document correspondence in the system
o Maintain and submit daily status reports to reporting Manager
o Identify and escalate risks to the reporting Manager real time
o Meet productivity standards
o Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA).
• Required Education: High School Diploma/GED
• Required Experience: 0-2 years of experience in a Managed Care Environment. Previous Hospital or Healthcare clerical, audit or billing experience. Experience with Medical Terminology.
medical, fax, report, entry, letters