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IT Helpdesk Support
2 weeks ago
Chandler, Arizona, US

Job Description

  • Looking for someone who will perform application provisioning and support for Moody's Risk Analyst and of new application Optimist. Optimist is a vendor-supplied spreading and analysis tool used to input customer, prospect and related party financial accounting information to generate standardized reports showing the historical, current and projected financial performance of a business.
  • This position works with the users to troubleshoot application and system issues, identify defects and document enhancements.
  • Consultant escalates to 2nd level production support to report business problems that may provide technological solutions.
  • The consultant will be involved with UAT testing, provisioning access, communication, and assistance with the various applications.
  • The position consults with the production support and technology teams to provide the line of business users technological solutions.


Required Qualifications

  • 3+ year of business systems analysis experience
  • 1+ year of banking industry experience


Desired Qualifications

  • Excellent verbal, written, and interpersonal communication skills
  • Undergraduate degree
  • Application support experience
  • Demonstrated effectiveness with troubleshooting system issues


Other Desired Qualifications

  • Familiarity with Wholesale Banking processes
  • Strong analytical, organizational and diagnostic skills
  • Knowledge of MS Office Suite
  • Ability to multi-task in a fast paced environment

Job Requirements

Application Support


Job Code: 50083984

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