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Customer Service Representative
3 weeks ago
Contract
Austin, Texas, US

Job Description

Position Details:
  • Job Title: Customer Service Representative 
  • Job Location: Austin, TX 
  • Duration: 06 Months + possibility of extension
  • Shift: 07:00 AM – 07:00 PM any 8 hours (Mon – Fri)
  • Pay Rate $15.00/hr
Job Description:
  • Must be available for any 8 hour shift from 7 am to 7 pm. We are unable to accommodate schedule change requests during the first 90 days.
  • This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions (we provide extensive 90 day training program).
  • Assists with problem resolution, as needed.
  • Responds to phone inquiries in a prompt, courteous and concise manner.
  • Documents all encounters in clear and concise online logs.
  • Transfers callers to other Call Center units as needed.
  • Meets individual performance standards.
  • Performs other duties as may be assigned by management.
  • Attains and maintains strict required attendance and performance metrics.
Additional Job Details:
  • Requires experience with Office, Excel, OnBase.
  • Must type 30 wpm. Must be effective at multi-tasking.
  • Prior Medicaid experience preferred.
  • Prior Call Center experience preferred.

Job Requirements

customer Service, call center, customer care, customer support, customer support and care, client support, client service

 

Job Code: 50095816

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Recruiter Indranil
Email
Phone +9736063204

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