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Desk Side Support (Windows)
3 days ago
Contract to Direct Hire
Mesa, Arizona, US

Job Description

Technical Skillsets

  • Must have full understanding and experience maintaining, managing, and monitoring end-user computing infrastructure, running Windows 10.
  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners
  • Knowledge of monitoring and maintaining computer systems and networks
  • Repairing and replacing equipment or coordinating with external vendors
  • Testing new end user technology whenever applicable
  • Rapidly establish a good working relationship with customers and other professionals, such as software developers [Mandatory at Lead Role]
  • Set-up / troubleshoot / configure as per documentation – telephony and conferencing tools
  • Knowledge on MS technologies such as MS Active Directory, DNS, DHCP, Group Policy, VDI
  • Exposure to usage and supporting of Citrix environment.
  • Must have supported office utility applications (e.g. Word, Excel, Outlook, PowerPoint, Skype, Teams, WinZip, Chrome, Internet Explorer, etc…).
  • Exposure to setting up o365 user and configuring emails
  • Basic Network troubleshooting and coordinating with specialized teams.
  • Windows Patching Experience (SCOM preferred), & coordinating with Server teams
  • Ability to support login issues in relation to Active Directory
  • Ability and exposure to remote support tools
  • Previous experience with automated and manual backing-up of end-user data

 
Process Knowledge:

  • Must understand ticketing environment (Service Now preferred)
  • Basic understanding of “Time to Respond”, “Time to Resolve” and intermittent follow-ups on tickets and tracking
  • Understanding of knowledge base and its importance
  • Documenting new learning – technical or procedural

 
End User Interaction Management:

  • Responding to tickets (Service Now) from Service Desk in a Time Bound Manner.
  • Logging any direct queries / issues coming from end user (via of chat / email / phone) in Service Now
  • Tracking of all interactions with users and other support teams in ticketing system

 
Teamwork:

  • A team player who can support fellow team members
  • Willingness to fill-in for fellow team members when situation demands
  • Keep fellow team members updated [Mandatory at Lead Role]
  • Ability to train new team members when situation arises [Mandatory at Lead Role]
    • Flexibility to adjust work hours to support critical requirements
    • Ready to listen and accept feedback from colleagues and supervisor

A sense of responsibility and being reliable towards a common

Job Requirements

windows, desktop, support, administrator

 

Job Code: 50088799

Reach Out to a Recruiter

Recruiter Piyush
Email
Phone +2144535591