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Help desk Technician
4 weeks ago
Lake Mary, Florida, US

Job Description


  • Job Title:                Help desk Technician 
  • Location:                Lake Mary, FL
  • Duration:                4 Months Project
  • Pay Rate:                $12/hr 
  • Shift:                       8 am to 8 pm  

Job summary:

  • Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies, as well as Course Management Software. Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
  • Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to Tier 2, Tier 3, supervisor or other technical staff.
  • Logs and tracks calls using problem management software (SNOW), and maintains history records and related problem documentation.
  • Prepares standard statistical reports, such as help desk incident reports


  • Excellent Customer Service Focus, Excellent Communication Skills, Trouble-shooting skills,Hardware/Software support experience, Previous Help Desk/Call Center experience, Experience at institutions of Higher Education, Web CT and Blackboard Application knowledge

Job Requirements

technical representative, hardware, software, call center, csr, customer support agent


Job Code: 50097837

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