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Customer Service/Help Desk Associate
3 weeks ago
Contract to Direct Hire
Lake Mary, Florida, US

Job Description

Position Details:

  • Position:           Help Desk Technician
  • Job duration:   05 Months (Extension Possible)
  • Location:          Lake Mary, FL
  • Pay Rate:          $13.50/hr on W2

  • Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies, as well as Course Management Software. 
  • Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
  • Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to Tier 2, Tier 3, supervisor or other technical staff. 
  • Logs and tracks calls using problem management software (SNOW), and maintains history records and related problem documentation. 
  • Prepares standard statistical reports, such as help desk incident reports
  • Excellent Customer Service Focus
  • Excellent Communication Skills
  • Trouble-shooting skills
  • MS Operating Systems and Applications knowledge is a plus
  • Hardware/Software support experience is a plus
  • Hardware/Software Support Experience
  • Web CT and Blackboard Application knowledge is a plus
  • Previous Help Desk/Call Center experience is a plus
Should you have any questions, feel free to call me on 973-581-3871.

Job Requirements

tech support, technical support, service desk, service desk associate, IT Specialist, customer Service, IT customer Service, help desk technician, help desk associate, help desk specialist, tech support speialities


Job Code: 50097837

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Recruiter Indranil
Phone +9736063204