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Customer Service Representative
4 weeks ago
Contract
Mason, Ohio, US

Job Description

Position Details:

Industry:    Retail Eyemed Client

Job Title:    Customer Service Representative

Duration:    6+ month(s)

Location:    Remote till Covid-19 resolves and would be onsite after that at Mason, OH – 45040

Cpompensation Rate: $15/hr

Update Hours - Training & Final Shift:

Training Schedule: 9:30am - 6:00pm for first 1.5 to 2 weeks

Final Schedule: 11:30am - 8pm

There is a chance some will be offered an earlier shift, but majority would move to 11:30 start time.

Role Description:

  • The Customer Service Representative provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Retail revenues and enhance the overall customer experience.
  • Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems.

Duties and Responsibilities

  • Assists customers telephonically and non-telephonically with service and support issues.
  • Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
  • Acts as positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
  • Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Retail expectations.
  • Uses courteous and professional language.
  • Works effectively in a team environment.
  • Creates a win-win resolution to problems.

Basic Qualifications:

  • High School or equivalent
  • Ability to produce quality and professional written correspondence with customers
  • Ability to demonstrate and perform basic math
  • Customer service orientation
  • Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with MS Office, fluent with Internet and mainstream web browsers
  • Commitment to providing resolution to customer issues on the first contact
  • Strong English comprehension and a good command of grammar

Preferred Qualifications:

  • Associate degree or higher
  • Previous experience in a telephonic or personal customer contact position
  • Retail store/field experience

For more information, you can reach me at 973-494-8202

Job Requirements

customer service, call center, call , inbound, outbound

 

Job Code: 50104175

Reach Out to a Recruiter

Recruiter Nitika
Email
Phone +9738412245