- Position: Help Desk Technician
- Job duration: 05 Months (Extension Possible)
- Location: Lake Mary, FL
- Pay Rate: $13.50/hr on W2
- Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies, as well as Course Management Software.
- Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
- Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to Tier 2, Tier 3, supervisor or other technical staff.
- Logs and tracks calls using problem management software (SNOW), and maintains history records and related problem documentation.
- Prepares standard statistical reports, such as help desk incident reports
- Excellent Customer Service Focus
- Excellent Communication Skills
- Trouble-shooting skills
- MS Operating Systems and Applications knowledge is a plus
- Hardware/Software support experience is a plus
- Hardware/Software Support Experience
- Web CT and Blackboard Application knowledge is a plus
- Previous Help Desk/Call Center experience is a plus
Should you have any questions, feel free to call me on 973-581-3871.
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