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Help Desk Technician
2 weeks ago
Contract to Direct Hire
Lake Mary, Florida, US

Job Description

Position Details:

  • Position:           Help Desk Technician
  • Job duration:   05 Months (Extension Possible)
  • Location:          Lake Mary, FL
  • Pay Rate:          $13.50/hr on W2
Description: 

  • Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies, as well as Course Management Software. 
  • Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
  • Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to Tier 2, Tier 3, supervisor or other technical staff. 
  • Logs and tracks calls using problem management software (SNOW), and maintains history records and related problem documentation. 
  • Prepares standard statistical reports, such as help desk incident reports
Requirements: 
  • Excellent Customer Service Focus
  • Excellent Communication Skills
  • Trouble-shooting skills
  • MS Operating Systems and Applications knowledge is a plus
  • Hardware/Software support experience is a plus
  • Hardware/Software Support Experience
  • Web CT and Blackboard Application knowledge is a plus
  • Previous Help Desk/Call Center experience is a plus
Should you have any questions, feel free to call me on 973-581-3871.

 

Job Requirements

customer servicecustomer service representative, client support, IT customer service, servicedesk associate, helpdesk support, helpdesk, technical support, servicedesk, service desk, tech support

 

Job Code: 50106094

Reach Out to a Recruiter

Recruiter Indranil
Email
Phone +9736063204