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Customer Service Representative II
6 days ago
Contract
Bridgewater, New Jersey, US

Job Description

Description:

  • The mission of Customer Service (CS) is to provide compassionate, knowledgeable and efficient service to consumers and healthcare providers.
  • The CS Representative is a critical role, responsible for providing resolutions to customer inquiries from multiple channels as well as data capture for customer trending and product issues.
  • Qualified candidates will be comfortable in a multi-tasking in a high-energy environment

Skills/Knowledge:

  • Strong organizational skills and attention to detail
  • Excellent communications skills – verbal, written and listening
  • Computer Skills – MS office suite, Basic/Intermediate (Outlook, Word, Zoom, Skype)
  • Accountability/Responsibility – Takes ownership of both successes and failures.
  • Process Knowledge – Understand procedures and processes.
  • Adaptable – Positively embrace different situations and provide options
  • Communication Skills – Employ strong listening skills and convey information clearly to audience using a tone that balances friendliness and professionalism.
  • Professionalism – maintain composure by demonstrating patience and restraint.
  • Position information positively while utilizing call handling skills.
  • Knowledge of SAP preferred

Summary/Scope:

  • Prior customer service experience required - Desired, 3-5 years.
  • Previous pharmaceutical experience preferred
  • Position requires the use a phone w/headset and sit for extended periods of time.
  • Arrive to work on time and adhere to schedule
  • Basic understanding of standard call greetings and situational call handling.
  • Ability to communicate clearly and concisely, both in writing and verbally.
  • Process product replacements for healthcare professionals and consumers.
  • Recognize potential adverse events and product quality complaints.
  • Provide exemplary service to patients, Health Care Professionals and sales reps.
  • Carry out special duties as assigned by management.
  • Ability to contribute to a team environment as well as function independently
  • Provide timely and useful updates on orders to the customers
  • Mandatory overtime when business needs arise
  • Flexible schedule required

Job Requirements

customer service experience, phone, MS office suite, Basic/Intermediate, Outlook, Word, Zoom, Skype

 

Job Code: 50109185

Reach Out to a Recruiter

Recruiter Kajal
Email
Phone +9738057541