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Tech Support
7 days ago
Contract
Jacksonville, Florida, US

Job Description

Description:

 
Responsible for level one technology support in a global support services inbound call center environment. This individual is responsible for providing first level diagnosis and troubleshooting (hardware, software, and mobile devices) to support the functionality of internal associates and their tools.

Key Responsibilities:
· Troubleshoot hardware/software via telephone and/or live chat for employees and consultants worldwide
· Ability to utilize multiple resources to determine cause and resolution of technology break/fix items (including basic how-to's)
· Technology knowledge may include, but not limited to: Windows 7/XP/10, Mac OS X, Ms Office, Cisco/VOIP telephony, Blackberry, Android, iOS (iPad/iPhone), and incident management systems
· Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service

Key Skills and Experience:

· Excellent written and verbal communication skills
· Detailed oriented
· Minimal issues with attendance/tardiness
· Desired experience in Ms Office application suite
· 1-2 years’ experience desired in information technology, but not required (In-house training will be conducted)
· 1-3 years’ experience desired in Customer Service, preferred
· Experience in a call center environment

QualificationRatingMust HaveTechnical

Application Support Level 1: Help Desk
 
 

Job Requirements

Windows, iOS, Android, management, Training, XP, Communication, Mac, Troubleshooting, cisco, VoIP, Microsoft Office Other

 

Job Code: 50114526

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Recruiter Kriti
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