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L1 Support
6 days ago
Chandler, Arizona, US

Job Description

Key Responsibilities:
· Troubleshoot hardware/software via telephone and/or live chat for employees and consultants worldwide
· Ability to utilize multiple resources to determine cause and resolution of technology break/fix items (including basic how-to's)
· Technology knowledge may include, but not limited to: Windows 7/XP/10, Mac OS X, Ms Office, Cisco/VOIP telephony, Blackberry, Android, iOS (iPad/iPhone), and incident management systems
· Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service

Key Skills and Experience:
· Excellent written and verbal communication skills
· Detailed oriented
· Minimal issues with attendance/tardiness
· Desired experience in Ms Office application suite
· 1-2 years’ experience desired in information technology, but not required (In-house training will be conducted)
· 1-3 years’ experience desired in Customer Service, preferred
· Experience in a call center environment

Candidate will receive equipment to work from home until office is open.

Job Requirements

Windows, iOS, Android, management, Training, XP, Communication, Mac, Troubleshooting, cisco, VoIP, Microsoft Office Other


Job Code: 50114528

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