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Customer Service Representative
3 days ago
Pennington, New Jersey, US

Job Description

As a Transaction Processing Service Support Representative you will be working in a contact center environment taking inbound calls from our branch offices and back office teams.

Responsibilities include:
• Providing  branch offices and back office teams with clear, complete and accurate responses to their questions and inquiries regarding client accounts and guiding them through how to use internal tools/resources to support their clients and input client financial requests
• Navigating through multiple applications and tools to understand policy/procedures, gain clarity on our various banking and brokerage products and research and resolve issues with client accounts
• Establishing a strong working relationship and effective partnership with the  branch offices and back office teams
• Proactively identifying and escalating risks and seeking opportunities to improve the customer experience

•Minimum one year proven experience verbally delivering complex information clearly, concisely and understandable to the clients/recipients, while quickly establishing trust and exuding positivity and confidence
•Must have experience with gathering, absorbing and using facts/information to make effective decisions and develop sustainable solutions to problems/issues
•Demonstrated ability to quickly learn, adapt and become highly efficient on new and/or changing systems, applications, policies and procedures
•Must be disciplined, focused and committed to identifying and escalating risks, providing an exceptional customer experience, delivering quality work and seeking process improvement opportunities

• Understanding of both banking and brokerage terminology


Job Requirements

customer service, CSR, customer service representative, call center, call, calling, inbound, outbound, Support Representative


Job Code: 50115023

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Recruiter Arti
Phone +9738895247