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Customer Service Representative
3 days ago
Contract to Direct Hire
Cypress, California, US

Job Description

Title: Customer Service Representative

Length: 3 month contract to hire

Hours: Training will be M-F 9am- 5:30pm MT for 4 weeks. 

After training, candidates must be available to work 8 hour shift between 5am – 10pm Monday through Sunday.  

Candidates should possess a high level of professionalism and customer service skills. This is a very structured position responsible for answering incoming calls from consumers who have questions about account balances, card activation, application status, Treasury guidelines and regulations, and internal procedures. This role requires great people skills as individuals work to help solve customer issues. Individuals hired for this position will work to achieve personal operational goals in a collaborative team environment.

Primary Responsibilities:

  • Taking inbound calls from consumers
  • This is a call center role, they’ll come in put their headsets on and take calls all day (40-50 calls a day – average 6 minute calls)
  • Handling and researching issues over the phone
  • Utilizing the computer database to verify and document information

 

  • Main Responsibilities of Call Reps:
    • Navigating website
    • Registration
    • Enrolling or signing onto website
    • Providing customer service on spending accounts
    • Educate customers on account
    • Benefits of account
    • When and how to use the funds in the account
    • They’re an online bank so understanding website
    • Understanding online banking
    • How to navigate a bank website in general
    • Helping customers with tax forms in general
    • Updating accounts with general demographic information

 

Job Requirements

customer service, csr, customer facing, call, inbound, outbound

 

Job Code: 50112113

Reach Out to a Recruiter

Recruiter Jubi
Email
Phone +9736063286