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Customer Service Representative
2 weeks ago
Contract to Hire
Cypress, California, US

Job Description

 

Length: 3 month contract to hire

 

Hours: Training will be M-F 9am- 5:30pm MT for 4 weeks. Each candidate must have perfect attendance or they will face termination.

After training, candidates must be available to work 5am – 10pm Monday through Sunday. (Same as SLC)

Candidates should possess a high level of professionalism and customer service skills. This is a very structured position responsible for answering incoming calls from consumers who have questions about account balances, card activation, application status, Treasury guidelines and regulations, and internal procedures. This role requires great people skills as individuals work to help solve customer issues. Individuals hired for this position will work to achieve personal operational goals in a collaborative team environment.

Primary Responsibilities:

  • Taking inbound calls from consumers
  • This is a call center role, they’ll come in put their headsets on and take calls all day (40-50 calls a day – average 6 minute calls)
  • Handling and researching issues over the phone
  • Utilizing the computer database to verify and document information
  • When and how to use the funds in the account
  • They’re an online bank so understanding website

Required Qualifications:

  • Authorization to work in the United States
  • Available to work 40 hours per week anytime within the operating hours of the site
  • Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications

Soft Skills:

  • Ability to navigate a computer while on the phone
  • Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
  • Ability to remain focused and productive each day though tasks may be repetitive

Job Requirements

customer service, telephony, teller, csr, call

 

Job Code: 50124564

Reach Out to a Recruiter

Recruiter Jubi
Email
Phone +9736063286