Job Description

Job Titile- Customer Service Rep

Location- 100% remote

Job Description:

• Access to high-speed internet, or broadband
• Minimum download speed of 25 Mbps and minimum upload speed of 3 Mbps
• Must own a computer or a laptop, which is a Windows machine, Mac, or Chromebook
• Must have a full-size keyboard
• Must have a functioning microphone and speaker
• Must install VMWare Horizon Client in order to work
• Windows: 64-bit, min. 1GB RAM, Windows 10
• Mac: 64-bit, min. 2GB RAM, OS X Yosemite 10.10.X or later
• Chromebook: ARM or x86 architecture, Chrome OS, stable channel, ARC version 41.4410.244.13 or later
• Must own a Smartphone  iOS 10 / Android 6 or later
• Must install RSA software app - initial setup will require app permission to access camera for QR code

Description / Desired Skills

• Accept phone calls from individuals that have filed for unemployment
• Exhibit professionalism and a positive attitude with claimants who may be under stress or frustration
• Answer questions and verifying data in online database for individuals that call about their unemployment claims
• Familiarity with MS Office
• Handle confidential information with discretion
• Analyze issues related to filing and decision making on next steps for individual
• Problem-solving and critical thinking will be key as there is no script
• Demonstrate basic proficiency with computers and smart phones
• Ability to navigate web-based applications, mainframes, and other user interfaces
• Communicate with your squad leader and collaborate frequently with team members while troubleshooting claims

Job Requirements

Windows, Other, Access, iOS, Android, architecture, mainframe, Filing, VMWARE, DB2, Mac, Troubleshooting, SAN, ms office