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Network Administrator
3 days ago
Contract to Hire
Plano, Texas, US

Job Description

Title: Technical Support Engineer - Tier 1

Duration: 6-7 week class training class on palo alto services, 6 CTH + possible extension 


Location: Plano, Texas (WFH until further notice; will re-evaluate from there)* 


  • Provide Technical Support to customers and partners 
  • Provide configurations, troubleshooting and best practices to customers 
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner. 
  •  Provide fault isolation and root cause analysis for technical issues 
  • Publish Technical Support Bulletins and other technical documentation in the Knowledge Base. 
  • Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc. 
  • Travel may be required to customer sites in the event of a critical situation to expedite resolution. 
  • Provide on-call support 24x7 on an as needed basis. 
  • Set up equipment in the lab for replications 

Must Haves:

  • Strong networking background
  • Knowledge with TCP/IP 
  • Good knowledge with layer  1- 4 protocols (TCP / UDP) 
  • Good understanding of MAC / ARP / NAT / Route tables. 
  •  Knowledge with DHCP / DNS 
  • Knowledge in Routing & Switching (OSPF / BGP / VLAN / STP) 
  • Knowledge with Security (IPSEC / SSL-VPN)


  • Knowledge with Cisco, Checkpoint, Juniper (Netscreen), Fortinet products a plus 
  • Knowledge with Authentication Protocols a plus (Radius / TACACS) 
  •  Certifications such as Cisco CCNA and Juniper JNCIA are highly preferred but not required. 
  • Excellent verbal and written communication skills and the ability to listen and understand a customer problem or question to help them solve it. 
  • Excellent communication skills as it will be integral part of job (phone, email, documentation, etc.) 

Job Requirements

tcp/ip, ccna


Job Code: 50131617

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