EXPECTATIONS AND TASKS:

• Make product and licensing recommendations for Company's Store products
• Provide troubleshooting for the online sales channel, and guide customers during the purchase process
• Promote products by contacting lead prospects with scalable and automatable tactics in a one-to-many approach
• Drive renewals for subscription products
• Identify areas for customer’s growth and expand user base within the product, or cross-sell other products
• Collaborate with internal and external teams to share feedback on customers’ overall experience
• Remove any technical or commercial obstacles from customers implementing and adopting services
• Advocate customers’ needs with internal teams and collaborate with support and dev teams to find possible solutions
• Work closely with team members to share customers’ references and increase your own products’ knowledge
• Explain complicated software suites using technical and commercial language