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Data Analyst
1 week ago
Austin, Texas, US

Job Description

Job Description:

  • Our mission is to give people the power to build community and bring the world closer together.
  • Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together.
  • Whether we're creating new products or helping a small business expand its reach, peoplehere are builders at heart.
  • Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways.
  • Together, we can help people build stronger communities - we're just getting started.


  • We use a vast range of customer relationship tools in order to connect with clients.
  • Given the fast pace environment that operates in, these tools require constant updating and improving.
  • This role will help with the administration and configuration of our internal systems to ensure the SLAs and metrics of the sales program are maintained.


  • Monitor real time issue occurrence and resolution of the existing tools and processes
  • Triage and quantify impact of incoming requests to relevant engineering teams, utilizing technology and best practices.
  • Liaise with global and regional stakeholders to ensure all the vendor operational manuals are updated
  • Ensure the issues are escalated and resolved within the service levels defined by severity
  • Ensure all changes are properly documented, follow the change management process and are communicated to all stakeholders
  • Liaise with training team to ensure all training materials are regularly updated and reviewed
  • Conduct Salesforce provisioning audits and ensure attributes are accurately updated
  • Maintain and configure internal onboarding/off-boarding tools of the call center agents


Required Skills:

  • 2+ years’ experience with call center operations and CRM administration
  • Task-triaging experience preferred
  • Process and detail-oriented execution style
  • Critical thinker and resourceful problem-solver
  • Comfortable with ambiguity and thrives in a fast-paced, dynamic environment
  • Basic programming knowledge is a plus (SQL, Tableau etc.)
  • Receptive to open feedback



  • Bachelor's Degree preferred

Job Requirements

triaging, troubleshoot, call center operations, sql, tableau


Job Code: 50206573

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