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Windows Desktop Support
3 weeks ago
Contract
Odessa, Florida, US

Job Description

Position Details:

Title: Desktop Support
Duration- 3 years
Location: Odessa, FL 33556
 
 
Shift Timing: 

Below are the 2 shifts in which they would operate:

  • 7 AM to 4 PM CST
  • 11 AM to 8 PM CST
Note:

Each Candidate will work in rotational shifts on monthly basis i.e. if candidate 1 works from 7 to 4 in the 1st month, he would be working from 11 AM to 8 pm in his 2nd month and so on. The same is applicable to candidate 2.

 

Top skills:

  • Active Directory, DNS, DHCP, Ticketing (ServiceNow), Citrix, O365, SCCM Administration (Nice to have)
  • DSS General Skills- Support, Troubleshoot, etc is required
  • Windows Migration- Windows 7, 8, 8.1 to Windows 10
  • Windows Installation, Troubleshooting
  • End-user Support Exp is needed
 
 
Technical Skillsets
· Must have full understanding and experience maintaining, managing, and monitoring end-user computing infrastructure, running Windows 10.
· Installing and configuring computer hardware, software, systems, networks, printers, and scanners
· Knowledge of monitoring and maintaining computer systems and networks
· Repairing and replacing equipment or coordinating with external vendors
· Testing new end user technology whenever applicable
· Set-up / troubleshoot / configure as per documentation – telephony and conferencing tools
· Knowledge on MSFT technologies such as MSFT Active Directory, DNS, DHCP, Group Policy, VDI
· Exposure to usage and supporting of Citrix environment.
· Must have supported office utility applications (e.g. Word, Excel, Outlook, PowerPoint, Skype, Teams, WinZip, Chrome, Internet Explorer, etc…).
· Exposure to setting up o365 user and configuring emails
· Basic Network troubleshooting and coordinating with specialized teams.
· Windows Patching Experience (SCOM preferred), & coordinating with Server teams
· Ability to support login issues in relation to Active Directory
· Ability and exposure to remote support tools
· Previous experience with automated and manual backing-up of end-user data
 
End User Interaction Management
· Responding to tickets (Service Now) from Service Desk in a Time Bound Manner.
· Logging any direct queries / issues coming from end user (via of chat / email / phone) in Service Now
· Tracking of all interactions with users and other support teams in ticketing system
 
Teamwork
· A team player who can support fellow team members
o Willingness to fill-in for fellow team members when situation demands
· Flexibility to adjust work hours to support critical requirements
· Ready to listen and accept feedback from colleagues and supervisor
· A sense of responsibility and being reliable towards a common shared goal
 
Process Knowledge
· Must understand ticketing environment (Service Now preferred)
· Basic understanding of “Time to Respond”, “Time to Resolve” and intermittent follow-ups on tickets and tracking
· Understanding of knowledge base and its importance
· Documenting new learning – technical or procedural

Job Requirements

SDLC, SDLC - AGILE Other, qa, quality assurance, testing, manual testing, automation testing, python, javascript, script, scripting, machine learning , artificial intelligence, AI, ML, desktop support, help desk, desktop, support, desk, troubleshoot, active directory

 

Job Code: 50124858

Reach Out to a Recruiter

Recruiter Piyush
Email
Phone +2144535591