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Customer Service Representative
Contract: Jacksonville, Florida, US
Salary Range: 20.00 - 21.00 | Per Hour
Job Code: 370483
End Date: 2026-09-02
Days Left: 10 days, 3 hours left
Pay range :$20/hr to $21/hr
Job Summary
Health Benefits Solutions (HBS) supports consumers with Health Savings Accounts (HSAs) offered through employer-sponsored benefit plans. Representatives provide exceptional customer service by assisting clients with account-related inquiries, claims, debit card requests, password resets, lost or stolen cards, statement retrieval, and other account maintenance activities. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced call center environment.
Key Responsibilities
- Provide clients and internal partners with clear, accurate, and complete information regarding Health Savings Accounts (HSAs).
- Assist customers with account inquiries, including:
- Filing claims
- Ordering or replacing debit cards
- Password resets
- Reporting lost or stolen cards
- Locating account statements
- Deliver high-quality customer service while meeting performance and quality standards.
- Authenticate customer information and adhere to company policies and procedures to minimize risk.
- Identify and escalate potential fraud or risk concerns when necessary.
- Navigate multiple systems and applications to research accounts and resolve customer issues efficiently.
- Maintain accurate documentation of customer interactions.
- Demonstrate professionalism, empathy, and a commitment to enhancing the customer experience.
- Handle confidential customer information with discretion and integrity.
Required Qualifications
- Minimum 2+ years of customer service experience (call center experience preferred).
- Strong customer service and problem-solving skills.
- Excellent verbal and written communication skills with strong grammar.
Benifits :
The Company offersthe following benefitsfor this position, subject to applicable eligibility requirements:
medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term
disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid
sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS
Applicable)
Job Requirement
- call
- inbound
- customer service
Reach Out to a Recruiter
- Recruiter
- Phone
- Kajri Maheshwari
- kajri.maheshwari@collabera.com
- 6152062448
Apply Now
Apply Now
